Terms of Conditions —

If you have a question about our terms and conditions please contact us at: info@eberhart-furniture.com

The seller is Eberhart Furniture Aps, VAT Number: 35648194.

Kronprinsessegade 8, kldr.

1306 Copenhagen

When ordering a product from Eberhart Furniture ApS, we will send you an order confirmation by email.

When purchasing from the Eberhart Furniture Online Shop, an email will be sent immediately after the transaction is completed. The information you provide when submitting orders is used in relation to payment and shipping of the item.

You will receive your order confirmation once an employee has processed the order.

When purchasing Eberhart Furniture ApS products, you agree that communications and messages may be sent to the e-mail address provided by you. You hereby agree that electronic messages have the same legal binding effect as those that have not been submitted as electronic mail.

As a buyer, you must agree with the material’s limitations and maintenance.

Read about our materials 

Read about maintenance 

All prices listed on the Eberhart Furniture Online Shop include Danish VAT, unless you visit eberhart-furniture.com outside the EU.

Payment for ordered goods can be completed online using payment channels listed in the purchase flow at www.eberhart-furniture.com. Payment for your items will be deducted from your account after we have shipped the item.

You must actively accept the terms of trade by a check mark before payment. Payment for goods ordered outside of the Eberhart Furniture Online Shop is payable on delivery with 14 days payment deadline. An invoice will be sent relating to previously submitted order confirmation from info@eberhart-furniture.com.

 

We ship to all contries within the European Union, Norway and the United Kingdom. Free shipping to Denmark, Sweden, Norway and Germany.

For Inquiries about direct sales outside the EU, NO and UK please write to info@eberhart-furniture and we will try to find a shipment solution and estimate the additional shipping fee or give you a referral to any dealer near you.

 

The expected delivery time is 8-10 weeks from the order date, if the item is not out of order. For delivery outside of the www.eberhart-furniture.com, the delivery time will be announced and agreed by e-mail.

 

We will select the means of transport and transport route to your declared shipping address. You will take over the risk of the product upon delivery.  This means when you sign of the shipping note, you will be the responsible for any defects in the furniture. Any freight charges are stated when shopping at www.eberhart-furniture.com. On goods traded outside of the www.eberhart-furniture.com, a potential shipping fee is agreed upon in advance by e-mail.

 

Please note that our furniture is delivered “curbside” / at the pavement unless otherwise is agreed upon at the time of ordering. The desired delivery date will always be indicative as we operate with a third party that carries our furniture.

If you want your furniture to be carried inside/up we would like to coordinate this with a third party against an additional price. Price is agreed according to the scope of the freight task.

 

For deliveries outside EU, NO and UK you will pay all shipping costs and any duties and charges associated with the purchase. Please contact info@eberhart-furniture for more information about freight rate. You will take over the risk of the product upon delivery to the freight company. Eberhart Furniture is not responsible for transport damage.

We hope you are all satisfied – if not, please send us an e-mail: info@eberhart-furniture.com.

Eberhart-furniture.com trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear.

 

You have 14 days to notify Eberhart Furniture that they regret the purchase and then 14 days to return the item. If the 14th day falls on a public holiday, Christmas Day or New Year’s Eve the deadline for returning the product expires the following working day. The consumer may undo a purchase even if the item has been used. An item is only used if used in addition to what is possible by testing the item in a physical store. If the item is used we make a concrete assessment of what the item used can be resold for. A possible decrease in value the buyer will be returned. Upon withdrawal of the purchase, the amount is returned to the same payment card from which the purchase was made within 14 days.

Eberhart Furniture requires the customer to pay own shipping costs in return for the goods.

 

You got a 2 year warranty granted against manufacturing defects on standard products. Wear and tear is not covered by this warranty, as well as damages caused by the customer, surface treatment etc., are not covered by the warranty. Incorrect use of the product, abuse or vandalism is not covered by the warranty.

If Eberhart Furniture ApS sells items tailored individually to the customer’s needs it is underlined that the right of cancelation is valid only until the product / customization of the product has commenced. Items that are tailor-made to the individual customer cannot be returned to Eberhart Furniture.

Any order received is subject to force majeure, including war, civil unrest, natural disasters, strikes and lock-outs, failure to supply raw materials, fire, damage to Eberhart Furniture ApS or Eberhart Furniture ApS ‘suppliers’ production facilities or warehouses, failing transport options, / export ban or any other event that prevents or limits Eberhart Furniture ApS or its suppliers’ ability to deliver. In case of force majeure, Eberhart Furniture ApS has the choice of canceling the order or delivering the agreed item as soon as the barrier to normal delivery has expired. In case of force majeure, Eberhart Furniture ApS is not liable for any loss that the buyer may suffer as a result of non-delivery.

To the extent that nothing else follows from mandatory legal provisions, Eberhart Furniture ApS is not responsible for any loss of service, loss of profits or other indirect loss caused by product defects. We also refer to the Law of Product Liability.

A complaint about a product or service purchased from us may be submitted to the Competition and Consumer Agency Center for Complaints Solutions, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaints Solutions via www.forbrug.dk. The EU Commission’s online complaint portal can also be used for lodging a complaint. This is especially relevant if you are a resident of another EU country. Complaints are submitted here: http://ec.europa.eu/odr. When submitting a complaint, please enter our e-mail address info@eberhart- furniture.com

Eberhart Furniture ApS make certain reservations to printing errors, price errors, divergent color rendering on images of products, etc. Also subject to VAT and tax changes. All stated measurements are indicative.

Disputes are settled under Danish law by the City of Copenhagen district court, unless otherwise provided by mandatory rules for consumers.

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